‘Your Service Your Say’ is a bedrock of HSE public policy. It invites, even encourages, those who use any of its many health services to step forward with a comment or complaint when the occasion arises. This means everybody – from hospital patients to their families and friends.
In promoting the Your Service Your Say policy the National Healthcare Charter boldly declares: “Your feedback matters – tell us about your experience so that we can have your concerns addressed.” It promises to “involve you and your family and carers in decision-making about your healthcare.”
This is not the experience of the five people who will appear in the ‘RTÉ Investigates – Troublemakers’ report tonight on RTÉ Prime Time, which features St Patrick’s Hospital in Waterford.
The episode will air tonight on Prime Time at 9.35pm on RTE One and RTE News Now.