Monday, March 23, 2020

AS part of the nationwide effort to stymie the spread of Covid-19, Glanbia’s Agribusiness branches have implemented a new ‘call and collect’ system in an attempt “to protect vital services” for both farmers and customers.

As of 9am today, customers at its seven County Waterford branches (from a total of 52) have been asked to place their orders by phone with their respective stores. This applies to all orders that would be normally made in person by customers.

According to the company’s Chief Agribusiness Growth Manager, Sean Molloy: “This decision is a preventative step to help safeguard our dedicated staff, vital services and to continue providing essential products to our customers. We are asking our farmer community and loyal customers to work with us as we implement this new operating model.”

The brass tacks of the scheme are as follows: customers call their respective branch where payment will then be taken either on account or via credit card. Customers will then be allocated a time slot for collection. Store staff will then bring the goods to the customer’s car or trailer or a dedicated point within the store yard. Customers will then be asked to roll down their vehicle window, confirming both their identity and order number while customers will also be asked to remain in their vehicle until Glanbia staff have left the pick-up point area.

Customers should avail of their usual ordering channels, be it through their respective business managers over the phone, the Customer Services line on 1890 321 321 or online at www.glanbiaconnect.com. Should customers need assistance in setting up online ordering, they’re encouraged to call 1890 100 017.

Meanwhile, Glanbia has temporarily suspended its garden centre services at each of its 14 CountryLife stores. A spokesperson said: “It is vitally important that our customers adhere to our procedures to allow us continue to provide essential products with the utmost safety to all.”

Glanbia’s new ‘call and collect’ agribusiness service came into effect this morning.       Photo: Glanbia

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