Monday, May 18, 2020

Neill Byrne, Stephen O’Shea (behind the door) and Pat Byrne of Byrne Gas

THE Covid-19 pandemic has created difficulties and exploited vulnerabilities that were previously unconsidered, or taken for granted. Supermarket staff have found themselves in an unfamiliar position on the frontline in the defence against the virus with the likes of the doctors, nurses, paramedics and pharmacists. But there are other services operating discreetly in the background, making sure that people’s daily lives, and in particular their health, remains strong in the face of the very real coronavirus threat. One such service has been provided by Byrne Gas on the Glen who have been carefully repairing and replacing faulty gas boilers while people are isolating and in the case of the elderly, cocooning at home.
Pat and Neill Byrne, owners of Byrne Gas, which has been in business in Waterford for over 40 years, spoke to the Waterford News & Star this week and said that although a lot of other elements of their service ceased, some vital services remained.
“During the lockdown, the vital boiler repair service was as busy and important, if not more important than ever before,” Neill said. “Additionally, our emergency response teams, in conjunction with Gas Networks Ireland have been on call 24 hours a day, seven days a week”.

Pat acknowledged that this has been a tough time for all – businesses and residences alike.
“There has never been anything like this before,” he said. “It’s been an incredibly difficult time for everyone but the increased volume of people staying at home has put an extra stress on people’s heating and plumbing systems. While we closed the shop to the general public, our essential services continued, such as repairing and replacing faulty boilers, or attending to dangerous leaks. All of our staff, who are already skilled, insured and qualified in accordance with the National Standards when it comes to gas and plumbing, were given additional instructions and protections so that when we visit someone’s home, we adhere to social distancing as well as offering the necessary protections for both staff and customer through the use of PPE.”
Stephen O’Shea, who’s based in Byrne Gas’s office on the Glen said that there has been a significant number of emergency calls during the pandemic, as well as the usual high volume of boiler service requests.
“Because of the importance of the gas boiler for heating and hot water etc, people have been extremely worried about gas boilers giving them trouble at a time when it’s not so easy to get them fixed,” Stephen said. “At the beginning of the lockdown, services were not considered essential so we had to log and reschedule a lot of those requests. Thankfully, due to the importance of servicing your gas boiler, we will be resuming next week in a safe and controlled manner.”

All Byrne Gas service engineers are equipped with sanitiser, masks and gloves.

“We’re now taking appointments for services but we do ask that homeowners take health and safety as seriously as we do,” Pat added. “This means observing at least a 2m distance from the engineers at all times, cough and sneeze into your elbow in another room if possible and where possible, let the engineer carry out their work alone.”

If you’ve got any queries about servicing or repair of faulty gas boilers, or any other gas or plumbing requirements, give Byrne Gas a ring on 051-855593.




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