Infosys BPM is to create and locate 250 jobs at the Railway Square office development.
By Dermot Keyes & Darren Skelton
BUSINESS process management company Infosys BPM is to establish a new delivery centre in the Causeway Group-owned Railway Square office development, creating 250 jobs.
A subsidiary of Infosys Ltd, a New York Stock Exchange-listed company, the new Waterford operation will provide voice support, customer service and technical support operations for several large global enterprises.
These city centre roles will take in a range of functions across various job levels, spanning customer and technical support roles in finance, Human Resources, planning and capacity management.
According to Infosys BPM Chief Executive Anantha Radhakrishnan: “The launch of the new centre is a testament to our continued focus on the workplace of the future, grounded in building a robust talent pool with strong digital skills.
“This investment in Ireland builds on our long-standing commitment to developing a highly skilled workforce in Ireland and our focus on achieving breakthrough innovation for our clients in a collaborative environment. Hiring the best of talent will not only offer a significant boost to the regional economy, but also substantially enhance growth opportunities for us. This will further enable us to deliver amplified business value for our clients with agility and a superior stakeholder experience.”
A delighted Senator John Cummins (FG) commented: “It is fantastic to see another IDA jobs announcement for Waterford on the back of recent announcements by Bausch + Lomb, Repligen, Horizon Therapeutics and Tegus.
“Today’s announcement brings to 660 the number of IDA backed jobs that have been created in the past five months and they are a further vote of confidence in Waterford as an attractive location for inward investment. I want to personally wish the company every success as they grow and expand their team in Waterford.”
Tánaiste and Minister for Enterprise, Trade and Employment Leo Varadkar (FG) congratulated Infosys BPM “on this impressive expansion”. He added: “This is a great boost for the South East and demonstrates the attractiveness of Ireland as a location for investment from leading companies from around the world. The best of luck to the team; I trust the company will be very happy in Waterford.”
Infosys BPM’s Irish operations kicked off in Dublin in 2014, delivering service offerings across telecommunications, manufacturing, social media, healthcare, edtech and the fintech sectors.
Sean Johnson, the Chief Executive of the Causeway Group is delighted with the announcement. “There’s been a lot of work behind the scenes to bring this positive news to fruition,” he said. “Infosys is a global leader, being the second largest Indian IT company with a market capitalisation of (US) $100 billion and over 265,000 employees worldwide. Infosys is a tremendous employer.
“We at Causeway Group are delighted to welcome them to their new state of the art, third generation office premises in Railway Square. They’re going to be a great addition to the city centre, especially when covid calms down and their full complement of staff can return to office working. Their presence will continue the regeneration of the Railway Square quarter and contribute to the other fantastic businesses in the area. We wish them all the best for the future”
Senator Cummins also commented on the company’s choice of premises. “What is especially great about this announcement is the location of the jobs, right in the heart of the city centre at Railway Square. I have to acknowledge the positive work that has been ongoing in recent times to improve and populate this area. These 250 new roles will not only benefit Railway Square, but it will also undoubtedly result in a very positive spin-off for the entire city centre.”
Said IDA Ireland CEO Martin Shanahan: “Infosys’ continued investment in their site in Waterford, as well as their other sites in Wexford and Clonmel, represents a strong endorsement of the talent available in the South East region – particularly in the IT sector. It should serve also as an example for other large international IT companies looking to expand into Europe that Ireland remains a premier location for doing so. I wish Infosys BPM the utmost success with their future operation.”
Established in 2002, Infosys BPM describes itself as “a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey…Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.”
The company operates 35 delivery centres in 14 different countries with a workforce drawn from 120 nationalities.