Thursday, February 23, 2023

HCS is a leading business IT, security, and telecoms company, operating from headquarters in Waterford and bases in Dublin and Cork. The company has been in business for nearly a quarter century, and has an in-depth understanding of Irish organisations and how to enable better business performance. The company uses secure-by-design principles to ensure that it significantly reduces risk for customers with security built in.

Mick Foley Head of Telecoms and Sean Hegarty Head of Operations


Deep industry knowledge

HCS recently announced that it has acquired Fixaphone, a leading provider of business telephone systems. In business for more than 20 years, Fixaphone specialised in on-premise PBX telephony sales and maintenance for small businesses. Combining this deep industry knowledge with HCS’ modern cloud-hosted telecoms solutions will provide both customer bases with an enhanced service offering as the move to the cloud continues in earnest.

The acquisition added 750 Fixaphone business telecoms customers to HCS’ portfolio, which increased by 125% following the deal. It will enhance HCS’ telecom sales team and allow it to cross-sell to each customer base, driving value and enabling them to grow and innovate. Fixaphone customers include Brothers of Charity Services, Keeling’s, Fitzgerald Power Chartered Accountants, and Mount Congreve Estate.

Mick Foley, Managing Director, Fixaphone: “HCS are leaders in the hosted telecoms sphere, so I’m delighted that we have joined forces. By combining our skillsets, we can provide an enhanced level of services and support to our existing and prospective clients.

“Though technologies and platforms are changing, the telecoms knowledge and experience built up with Fixaphone over the last 20 years will be invaluable on the next stage of the journey. We have the golden opportunity to leverage each other’s expertise to accelerate our shared growth.”

Sean Hegarty, Head of Operations, HCS: “We are thrilled to welcome Fixaphone to our team. Merging the pool of knowledge and experience that Fixaphone brings with our modern telecommunications solutions will give us a powerful edge. We look forward to building on this as we continue on our upward growth trajectory.

“In today’s hybrid work environment, effective business communication is paramount. We feel we are well placed as the move from on-premise to cloud accelerates and traditional non-digital telephony becomes obsolete. This acquisition will bolster our telecoms service offerings, so we can provide our customers with best-in-class solutions to allow them greater flexibility and enable them to grow.”

Growth of cloud-hosted telephony

As fibre broadband is rolled out through the country, old copper phone lines are disappearing fast and cloud-hosted telephony is growing at a rapid rate. HCS has transitioned thousands of users from aged phone systems to modern hosted solutions, which capitalise on the broadband infrastructure now available. Its modern telecom and VoIP (Voice over Internet Protocol) solutions enable more flexible working, better teamworking, and lower calling costs for users.

To support its continued growth and enable it to provide innovative solutions for customers, HCS recently announced that it is investing €3.2m to double the size of its workforce and business revenues by 2025.

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